For thousands of truck drivers, store associates, and corporate team members, keeping track of payroll records and tax documents is an essential part of financial planning. Fortunately, Pilot Flying J has streamlined this process by providing employees with secure online access to pay stubs, W-2 forms, and other employment documents through the Infor Global HR (GHR) platform and MHC Software Document Self Service. Whether you are a current employee or a former team member, this comprehensive guide explains exactly how to access your Pilot Flying J pay stubs and W-2 forms online.
About Pilot Flying J
Pilot Flying J is the largest operator of travel centers in North America, operating more than 750 locations across the United States and Canada and employing over 26,000 team members. The company operates under several well-known brands, including Pilot Travel Centers, Flying J Travel Plaza, ONE9 Fuel Network, and Mr. Fuel. Founded by James Haslam II, the company has grown from a single gas station in Virginia into one of the most recognizable names in the transportation and travel-center industry.
Can You Access Pilot Flying J Pay Stubs and W-2s Online?
Yes. Pilot Flying J employees can conveniently access:
- Current and historical pay stubs
- Annual W-2 tax forms
- Tax withholding information
- Payroll delivery settings
- Electronic document preferences
The company uses:
- Infor Global HR (GHR) – for payroll and employee self-service functions.
- MHC Software Document Self Service – for viewing and downloading tax forms and payroll documents.
Pilot Flying J Employee Portal Login
Primary Portal Link:
https://pilotco.pilotcompany.com/new
Alternative Link: https://mingle-portal.inforcloudsuite.com/PILOT_PRD
Current employees should sign in using only their Pilot Company credentials. There is no longer a requirement to include domain prefixes such as:
pilotcorp\username
pfjstores\username
Simply enter your:
- Username
- Password
and click Sign On.
How to Access Pilot Flying J Pay Stubs Online
Once logged into Infor GHR, follow these steps:
Step 1: Open the Infor Global HR application.
Step 2: Ensure the Employee profile is selected.
Step 3: Navigate to: Home → Pay → Pay Checks.
Step 4: Select the desired pay period.
Step 5: Download or print your pay stub.
Your pay statements are stored electronically and can be accessed 24 hours a day from any computer, tablet, or smartphone.
How to Receive Pay Stub Email Notifications
Pilot Flying J also allows employees to receive email notifications whenever new pay stubs become available.
To enable this feature:
- Open the Pay page.
- Select Additional Pay Resources.
- Click WebChecks.
- Sign into MHC Software Document Self Service.
- Under My Delivery Settings, choose WebChecks.
- Select Yes under Web Delivery.
- Enter one or two email addresses.
- Click Submit.
A green checkmark indicates that email notifications have been successfully activated.
How to Access Pilot Flying J W-2 Forms Online
Pilot Flying J makes annual tax forms available electronically no later than January 31 each year.
For the 2026 tax year, W-2 forms will be available electronically by January 31, 2027
Employees who have opted for paper delivery will receive their forms by U.S. mail no later than the same date.
Steps to View Your W-2
Step 1: Log into the employee portal: https://mingle-portal.inforcloudsuite.com/PILOT_PRD
Step 2: Open: Infor Global HR
Step 3: Select: My Tax Documents
Step 4: You will automatically be redirected to: MHC Software Document Self Service
Step 5: Click: My Documents → W-2
Step 6: Choose the appropriate tax year.
Step 7: Download, print, or save your W-2 form.
How to Enroll in Electronic W-2 Delivery
Employees who prefer electronic delivery instead of paper forms must authorize online access.
Step 1: Under My Delivery Settings, select: ElecW2
Step 2: Click: Click HERE to get authorized
Step 3: Select: Print Test
Step 4: Open the sample PDF.
Step 5: Click: Yes when asked: Were you able to print successfully?
Step 6: Read the authorization statement and click: I Agree
Step 7: Enter your email address.
Step 8: Click: Submit
A green checkmark and the word Authorized will appear once enrollment has been completed successfully.
How to Download and Print Your W-2
After authorization:
- Open My ElecW2.
- Select the desired tax year.
- Click View Selected.
- Save the PDF to your device.
- Print the document if needed.
How Former Employees Can Obtain W-2 Forms
Former employees who previously enrolled in electronic delivery may continue to access their tax forms through MHC Software Document Self Service.
If access has expired or electronic delivery was not authorized, the company mails W-2 forms to the employee’s address on file by January 31.
If you have moved, contact Payroll immediately to update your mailing address.
Common Login Problems and Solutions
Forgot Password
Use your company’s password reset tools or contact the Technology Solution Center.
Locked Account
Wait a few minutes and try again, or contact support.
W-2 Not Available
Tax forms are generally released by January 31.
Incorrect Mailing Address
Update your address immediately through the employee portal or contact Payroll.
Browser Issues
Pilot recommends using updated browsers such as:
- Google Chrome
- Microsoft Edge
Pilot Flying J Payroll Support
Technology Solution Center
Phone: 865-474-HELP (4357)
Payroll Support Email
Email: Payroll.Help@pilotcompany.com
The support team can assist with:
- Portal login issues
- Password resets
- Missing pay stubs
- W-2 requests
- Electronic delivery enrollment
- Payroll document corrections
Final Thoughts
Pilot Flying J has significantly simplified payroll administration by digitizing employee pay statements and tax documents through Infor Global HR and MHC Software Document Self Service. Instead of waiting for paper copies to arrive in the mail, employees can access their earnings statements and W-2 forms within minutes, download records whenever needed, and manage their document delivery preferences entirely online. By enabling electronic delivery, team members gain secure, round-the-clock access to important payroll records while reducing paperwork and ensuring that tax documents remain available whenever financial or tax-related needs arise.
Frequently Asked Questions
1. Where can I log in to view my Pilot Flying J pay stubs?
You can log in through the Pilot Company portal at:
- https://pilotco.pilotcompany.com/new/
2. How do I access my pay stubs online?
After signing in, go to:
Home → Pay → Pay Checks
Select the desired pay period to view or download your pay stub.
3. When will my W-2 become available?
Pilot Flying J generally makes electronic W-2 forms available by January 31 each year.
4. How can I view my W-2 online?
Log in to Infor Global HR and navigate to:
My Tax Documents → My Documents → W-2
Choose the tax year and download your form.
5. Can former employees access their W-2 online?
Yes. Former employees who enrolled in electronic delivery may still access their W-2 through MHC Software Document Self Service.
6. Will Pilot Flying J mail my W-2?
Yes. Employees who opt out of electronic delivery receive their W-2 forms via U.S. mail no later than January 31.
7. What credentials do I use to log in?
Use only your Pilot Company username and password. Domain prefixes like:
pilotcorp\username
pfjstores\username
are no longer required.
8. How do I sign up for electronic W-2 delivery?
Under My Delivery Settings, select ElecW2, complete the authorization process, and click Submit.
9. Can I download and print my W-2?
Yes. You can save the PDF to your device and print it whenever needed.
10. Can I receive pay stub notifications by email?
Yes. Under WebChecks, you can enable email notifications and add up to two email addresses.
11. What should I do if I forgot my password?
Use the company’s password reset tools or contact the Technology Solution Center for assistance.
12. What if my W-2 is missing?
Verify that electronic forms have been released and check your mailing address on file. Contact Payroll if you still cannot locate your form.
13. Can I access payroll documents on my mobile phone?
Yes. The Infor GHR portal and MHC Document Self Service can be accessed from smartphones and tablets.
14. How do I update my mailing address?
Update your address through the employee portal or contact Payroll before W-2 forms are distributed.
15. Who do I contact for payroll assistance?
For support, contact:
- Technology Solution Center: 865-474-HELP (4357)
- Email: Payroll.Help@pilotcompany.com
They can assist with login problems, pay stubs, W-2 forms, and electronic document settings.