How do I access Pilot Travel Center pay stubs online?

Current Pilot Travel Center employees can access pay stubs by logging into the Pilot Company Employee Portal, opening Infor Global HR, and selecting Home, Pay, then Pay Checks.

Where can Pilot employees access W-2 forms online?

Current employees can access W-2 forms through Infor Global HR by selecting My Tax Documents, which opens the MHC Software Document Self-Service portal.

How do former Pilot employees get their W-2 forms?

Former Pilot employees can access W-2 forms through the MHC Documents Self-Service Portal by clicking Register User and creating an account with their Social Security Number and email address.

When will Pilot 2026 W-2 forms be available?

Pilot 2026 W-2 forms are expected to be available electronically no later than January 31, 2027. Paper copies are mailed by the same deadline if electronic delivery was not selected.

What login credentials do current Pilot employees use?

Current Pilot employees should sign in using only their Pilot Company credentials. Domain prefixes such as pilotcorp or pfjstores are no longer required.

Can Pilot employees receive W-2 forms electronically?

Yes. Pilot employees can authorize electronic W-2 delivery in MHC Software Document Self-Service by selecting ElecW2, completing the print test, agreeing to electronic delivery, and submitting an email address.

Will Pilot mail a paper W-2 if I do not choose electronic delivery?

Yes. Employees who do not authorize electronic W-2 delivery will receive their W-2 forms by U.S. mail by the required January 31 deadline.

How can I download my Pilot W-2 form?

After logging into MHC Software Document Self-Service, go to My Documents or My ElecW2, choose the correct tax year, and download or print the W-2 form.

Can I access my Pilot pay stub from a mobile phone?

Yes. Pilot employees can use a mobile phone, tablet, or computer to access the employee portal and view available pay stubs and tax documents online.

How do I enable Pilot pay stub email notifications?

To enable pay stub email notifications, open Infor GHR, select Pay, choose Additional Pay Resources, open WebChecks, and update the delivery settings with your preferred email address.

What documents are available in Pilot MHC Document Self-Service?

Pilot employees may access payroll and tax documents such as pay stubs, W-2 forms, 1095-C forms, and delivery settings through MHC Document Self-Service.

What information do former Pilot employees need to register?

Former Pilot employees typically need their Social Security Number and a valid email address to register for the MHC Documents Self-Service Portal.

What should I do if I forgot my Pilot payroll portal password?

Use the Forgot Your Password link on the MHC login page or the Trouble Logging In option on the Pilot Company sign-on page to reset your password or recover access.

Who can help with Pilot pay stub or W-2 login issues?

For login or payroll document access issues, contact the Pilot Technology Solution Center at 865-474-HELP or email Payroll.Help@pilotcompany.com.

Can former Pilot employees use company credentials after leaving?

Former employees generally should not use company credentials. They should register directly through the MHC Documents Self-Service Portal and log in with the email and password created during registration.

How to Access Pilot Travel Center Pay Stubs and W-2s Online

Tarique

7 hours ago

Banner promoting Pilot Travel Centers online pay stubs and W-2s portal, with a laptop and smartphone showing the employee portal and a red truck nearby.

For thousands of employees across the United States and Canada, accessing payroll documents has become considerably easier thanks to Pilot Company’s digital self-service platforms. Whether you need to download your latest pay stub, retrieve a previous W-2 form, or elect electronic tax delivery, Pilot Flying J offers secure online access through its Infor Global HR (GHR) and MHC Software Document Self-Service portals. In this guide, you’ll learn exactly how current and former Pilot team members can access their pay statements and tax forms online.

About Pilot Flying J

Pilot Flying J is North America’s largest travel center operator, serving more than one million guests every day through over 750 locations across the United States and Canada. Headquartered in Knoxville, Tennessee, the company operates under several well-known brands, including Pilot Travel Centers, Flying J Travel Plaza, ONE9 Fuel Network, and Mr. Fuel.

Founded by James Haslam II in 1958, the company has evolved from a single gas station in Virginia into one of the largest travel-center networks in North America. Today, Pilot employs more than 26,000 team members and continues to expand its footprint while maintaining its longstanding commitment to integrity, customer service, and employee satisfaction.

How Current Employees Access Pilot Pay Stubs Online

Current team members can access pay statements through the Infor Documents Self-Service Portal.

Portal Login:

Pilot Company Employee Portal at https://pilotco.pilotcompany.com/new/

Step-by-Step Instructions

Visit the Pilot Company Employee Portal.
Sign in using your Pilot Company username and password.
Do not include any domain prefixes such as: pilotcorp\pfjstores

After signing in, open the Infor Global HR (GHR) application.
Ensure the Employee profile is selected.
Navigate to: Home → Pay → Pay Checks

Select the desired pay statement.
Download, print, or save your pay stub as a PDF.

Pilot’s payroll platform also allows employees to receive electronic notifications and password-protected copies of pay statements via email.

How to Enable Pay Stub Email Notifications

Employees can elect to receive email notifications whenever a new paycheck becomes available.

Steps:

Open the Pay tile in Infor GHR.
Select: Additional Pay Resources → WebChecks

Log in using the same credentials used for Infor GHR.
Under My Delivery Settings, select WebChecks.
Choose: Web Delivery Option → Yes

Enter one or two email addresses.
Click Submit.

A green check mark beside “Web” confirms that your delivery settings have been successfully authorized.

How Current Employees Access W-2 Forms Online

Pilot makes W-2 forms available electronically no later than January 31, 2027.

Portal:

Pilot Company Employee Portal

Steps:

Sign into the Employee Portal.
Launch Infor Global HR (GHR).
Select My Tax Documents.
The system redirects you to MHC Software Document Self-Service.
Click: My Documents → W-2

Select the tax year.
Download or print your W-2 form.

How to Enroll in Electronic W-2 Delivery

Employees who prefer online delivery instead of receiving a paper copy by mail must authorize electronic delivery.

Steps:

Open My Delivery Settings.
Click the blue ElecW2 link.
Select Click HERE to get authorized.
Click Print Test.
Open the PDF test document.
Select Yes when asked if the document printed successfully.
Read the consent agreement.
Click I Agree.
Enter your email address.
Click Submit.

When a green check mark and the word Authorized appear, your enrollment is complete.

How to View Your W-2 After Authorization

Once electronic delivery has been activated:

Log in to the MHC portal.
Select: View My Documents → My ElecW2

Choose the desired tax year.
Download or print the form for your records.

How Former Employees Access Pilot W-2 Forms

Former team members no longer use company credentials.

Former Employee Portal:

Pilot Documents Self-Service Portal

Registration Steps

Visit the MHC Self-Service Portal.
Click Register User.
Enter your:

Social Security Number
Email Address
Password

Complete account verification.
Log in and access: My Documents → W-2

Pilot states that all current and former U.S. team members who opted out of electronic delivery will receive paper W-2 forms by U.S. mail no later than January 31, 2027.

Can You Receive Paper Copies Instead?

Yes. Employees have two options:

Option 1: Receive W-2 forms electronically.

Option 2: Receive paper copies by mail.

Employees who do not authorize electronic delivery automatically continue receiving paper tax forms through the U.S. Postal Service.

What Information Can Be Accessed Online?

The Pilot self-service portals allow employees to access:

Current pay stubs
Historical pay statements
W-2 tax forms
1095-C forms
Delivery preferences
Email notification settings
Payroll resources
Tax document history

Troubleshooting Login Problems

If you cannot access your account:

Current Employees

Verify your Pilot username and password.
Avoid using old domain prefixes.
Clear browser cookies and cache.
Try using another browser.

Former Employees

Verify your email and password.
Confirm your Social Security Number was entered correctly during registration.
Use the Forgot Your Password? option if necessary.

Pilot Payroll and W-2 Support

If you need assistance accessing your pay statements or tax forms, contact:

Technology Solution Center
Phone: 865-474-HELP (4357)

Payroll Support Email:
📧 Payroll.Help@pilotcompany.com

Final Thoughts

Pilot Flying J has significantly streamlined payroll and tax document management by integrating Infor Global HR and MHC Software Document Self-Service. Whether you’re an active employee needing your latest paycheck information or a former team member retrieving a prior-year W-2, the entire process can now be completed online within minutes. By enabling electronic delivery and maintaining updated contact information, employees can ensure quick, secure, and uninterrupted access to their essential payroll documents.

Frequently Asked Questions

1. How do I access my Pilot Flying J pay stubs online?

Log into the Pilot Company Employee Portal, open Infor Global HR, and go to Home → Pay → Pay Checks.

2. Where can current employees view their W-2 forms?

Current employees can access W-2 forms through Infor Global HR under My Tax Documents.

3. How do former employees get their W-2 forms?

Former employees must register on the MHC Documents Self-Service Portal using their Social Security Number and email address.

4. When will Pilot release 2026 W-2 forms?

Pilot will make electronic W-2 forms available no later than January 31, 2027.

5. Can I receive my W-2 electronically?

Yes. Employees can authorize electronic W-2 delivery through the ElecW2 settings in MHC Software Document Self-Service.

6. Will I still receive a paper W-2?

Yes. Employees who do not opt into electronic delivery will receive a paper W-2 by U.S. mail.

7. How do I download my pay stubs?

After opening the pay statement, use the download or print option to save a PDF copy.

8. Can I access old pay stubs online?

Yes. Historical pay statements are generally available through the employee self-service portal.

9. What if I forgot my former employee portal password?

Use the Forgot Your Password link on the MHC login page to reset your password.

10. Do I need company credentials to access the former employee portal?

No. Former employees create their own MHC login credentials during registration.

11. Can I receive email notifications when my pay stub is available?

Yes. Employees can enable WebChecks email notifications in their delivery settings.

12. Is the Pilot employee portal mobile-friendly?

Yes. The portal can be accessed from smartphones, tablets, and desktop computers.

13. What information do I need to register as a former employee?

You will need your Social Security Number and a valid email address.

14. Can I print my W-2 directly from the portal?

Yes. W-2 forms can be downloaded, saved, and printed at any time after they become available.

15. Who should I contact if I cannot access my payroll documents?

Contact the Technology Solution Center at 865-474-HELP (4357) or email Payroll.Help@pilotcompany.com.