Formerly employed by Old Navy and need a copy of your W-2 form for tax filing, mortgage applications, or personal records? Although your access to the Gap Inc. Workday portal ends once you leave the company, Old Navy makes it convenient for former employees to retrieve their year-end tax documents electronically through the ADP portal. This comprehensive guide explains how to register for an ADP account, access your Old Navy W-2 online, and troubleshoot common issues so you can obtain your tax forms quickly and securely.
About Old Navy
Old Navy is one of America’s largest apparel retailers and a flagship brand of Gap Inc., operating more than 1,100 stores worldwide and serving millions of customers each year. Founded in 1994, the company has built its reputation on providing affordable fashion for the entire family while promoting inclusivity, sustainability, and career growth for its employees.
As part of Gap Inc.’s digital transformation, payroll and human resources services are managed through modern online platforms that allow employees and former employees to access important employment documents electronically.
Can Former Old Navy Employees Access Workday?
No. Once your employment with Old Navy ends, your Single Sign-On (SSO) credentials for Gap Inc. Workday are typically deactivated. This means you can no longer log in to Workday to view pay statements or tax documents.
However, former employees can still access their W-2 forms online through the ADP portal using a separate account registration process.
Old Navy Former Employee W-2 Access Information
| Information | Details |
| W-2 Portal | ADP |
| Website | https://my.adp.com |
| Registration Code | TGP1-GapW2 |
| Support Number | 1-866-411-2772 |
| HR Support Option | Option 2 |
How to Register for an ADP Account
If this is your first time accessing ADP, you must create an account before viewing your tax documents.
Step 1: Visit the ADP Website
Open your web browser and go to: https://my.adp.com
On the sign-in page, click: New User? Get Started
ADP requires new users to verify their identity before creating an account.
Step 2: Enter the Registration Code
When prompted, select: I Have a Registration Code
Enter the following code: TGP1-GapW2
Then click Continue.
Step 3: Verify Your Identity
You will need to provide:
- First Name
- Last Name
- Social Security Number (SSN), EIN, or ITIN
- Date of Birth
The information entered must match your employment records exactly.
Step 4: Verify Your Contact Information
ADP may ask you to confirm your identity through:
- Email verification
- Text message verification
- Security questions
Once verification is complete, proceed to create your login credentials.
Step 5: Create Your Username and Password
Choose:
- A unique User ID
- A strong password
- Security questions and answers
After setup is complete, your ADP account will be activated.
How to View and Download Your Old Navy W-2
Once registered, accessing your tax documents is straightforward.
Step 1: Sign In
Go to: https://my.adp.com
Enter your:
- User ID
- Password
Step 2: Navigate to Tax Statements
After signing in:
- Select Pay
- Choose Tax Statements
- Click View All Statements
ADP stores current and previous tax forms in this section.
Step 3: Open Your W-2 Form
Locate the desired tax year and click: View
Step 4: Download or Print
Click:
- Download to save a PDF copy
- Print to create a hard copy for your records
ADP allows you to retain digital copies of your tax documents for future use.
What If You Forgot Your ADP Login Information?
Forgot User ID
Click: Need Help Signing In?
Then choose: Forgot User ID
Follow the verification steps to recover your account.
Forgot Password
Select: Forgot Password
You will need to verify your identity before resetting your password.
What If You Never Received Your W-2?
If your W-2 is unavailable online:
- Confirm your mailing address is current.
- Wait until late January or early February, as employers generally issue W-2 forms by January 31.
- Contact Old Navy HR support for assistance.
HR Support Number: 1-866-411-2772
Select: Option 2
Common Reasons You Cannot Access Your W-2
Incorrect Registration Code
Ensure you enter:
TGP1-GapW2
exactly as shown.
Personal Information Doesn’t Match
Your:
- Name
- Date of Birth
- Social Security Number
must match Old Navy’s payroll records precisely.
Account Locked
Too many failed login attempts can temporarily lock your ADP account.
Expired Email Address
If your old company email is no longer active, contact HR support for assistance updating your account.
Benefits of Accessing Your W-2 Online
Using ADP provides several advantages:
- Instant access to tax forms
- Ability to download previous years’ documents
- Secure encrypted storage
- Paperless convenience
- Access from any device
- Easy printing and record keeping
Final Thoughts
Leaving Old Navy does not mean losing access to your tax documents. Although former employees can no longer sign in to Gap Inc. Workday, the ADP portal provides a secure and efficient method for retrieving W-2 forms whenever they are needed. By registering at myADP.com with the code TGP1-GapW2, you can download, print, and manage your year-end tax documents in just a few minutes. Should you encounter any difficulties, Old Navy’s HR support team is available at 1-866-411-2772 (Option 2) to help you regain access and obtain your W-2 without unnecessary stress.
Frequently Asked Questions
1. How do I get my Old Navy W-2 online?
You can obtain your W-2 by logging into the ADP portal at my.adp.com using your ADP credentials.
2. What is the registration code for Old Navy former employees?
The ADP registration code is TGP1-GapW2.
3. Can former Old Navy employees still access Workday?
No. Former employees lose access to Gap Inc. Workday after separation from the company.
4. Where can I download my Old Navy W-2?
You can download your W-2 through the ADP website at https://my.adp.com.
5. Do I need to create an ADP account?
Yes. First-time users must register and create an account using the registration code.
6. What information do I need to register for ADP?
You’ll need your:
- Full name
- Social Security Number (SSN)
- Date of birth
- Email address or phone number for verification.
7. How do I recover my ADP username?
Click Need Help Signing In? and select Forgot User ID.
8. How do I reset my ADP password?
Select Forgot Password on the ADP login page and follow the verification steps.
9. Can I access old W-2 forms from previous years?
Yes. ADP typically stores several years of tax statements for eligible employees.
10. Is there a fee to download my W-2?
No. Downloading and printing your W-2 through ADP is completely free.
11. When are Old Navy W-2 forms available online?
W-2 forms are generally available by the end of January each year.
12. What should I do if my W-2 is missing?
Contact Old Navy HR Support at 1-866-411-2772, Option 2.
13. Can I access my W-2 from my phone?
Yes. You can use the ADP Mobile Solutions app to view and download your tax documents.
14. Why can’t ADP verify my identity?
Your personal information may not match Old Navy’s payroll records. Contact HR for assistance.
15. Who should I contact if I have problems accessing my W-2?
For login or W-2 assistance, call Old Navy HR Support at 1-866-411-2772 (Option 2).